PAST EVENT
9/18/24
OUT CARE THE COMPETITION
Fine Tuning Culture for Sustainable Success
The Philadelphia Chapter of The French-American Chamber of Commerce was proud to present OUT CARE THE COMPETITION: Fine-tuning Culture for Sustainable Success.
This webinar provided attendees with ways to unlock the secrets of C.A.R.E., featuring Emmanuel Richard, CEO and Founder, Extens Consulting, who joined from Paris, France. Emmanuel's U.S. Partner is Diane Serbin Hopkins, Senior Leader, Extens Consulting USA, who is based in Lancaster, Pennsylvania, and is a frequent visitor to Center City Philadelphia. Diane is a Certified Experience Economy Expert and was one of the first Chief Experience Officers in the U.S. Healthcare Industry.
Their new business book, OUT CARE THE COMPETITION, introduces an easy to understand apply model that companies of any size and any industry can utilize to take a fresh look at strategy and culture to enhance results. Their C.A.R.E. model highlights four key priorities that when pursued concurrently, support engaged staff and customers, a trusted reputation, and financial strength.
For more information, please visit www.extens-consulting.com
Meet the Authors & Experts
Emmanuel Richard
CEO & Founder
Emmanuel Richard is the CEO and Founder of Extens Consulting, based in Paris, France. He is an engineer graduated from Telecom Paris whose career has been dedicated to the transformation of organizations through digitization combined with human soft skills. He has built an extensive expertise in customer experience in BtoB and BtoC European industries and is a Designer of the C2ES(TM) Index, the Customer Employee Easy Score. His passion for the field of Customer and Employee Experience has driven him to imagine new concepts and methods to prepare executive leaders to stand out from international competition.
Diane Serbin Hopkins
Senior Leader &
Certified Experience Economy Expert
Diane Serbin Hopkins is a Certified Experience Economy Expert and was one of the first Chief Experience Officers in the U.S. Healthcare Industry. She is a nationally known thought leader on consumer experience. She has extensive experience blending marketing, customer experience and innovation strategies in service and healthcare industries. She is the Author of Unleashing the Chief Moment Officers, It’s Hard to be Easy and Co-author of Advice from a Patient and Wake Up and Smell the Innovation. Diane serves as the Senior Leader of Extens Consulting USA, based in Lancaster, Pennsylvania, with frequent visits to Philadelphia.
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