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12/10/24

Meet the Co-authors
OUT CARE THE COMPETITION:

Fine Tuning Culture for Sustainable Success

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Tuesday

December 10th, 2024
1:00 PM - 2:00 PM

KPMG LLP

1735 Market Street, 4th Floor
Philadelphia, PA  19103


Complimentary

Meet and Greet with
Emmanuel and Diane!

Learn how their C.A.R.E. model
can improve employee relations,
customer satisfaction, and

your bottom line.

Enjoy Refreshments.

Registration Closes 5 PM, Monday 12/9,
as we must plan in advance for you!

This program is a must for human resource directors, managers, business leaders, department heads, CEOs, and anyone who wants a stronger, happier, and more productive workforce to better serve your customers.

​​

The Philadelphia Chapter of The French-American Chamber of Commerce is proud to welcome the French and American Co-authors of "OUT CARE THE COMPETITION: Fine Tuning Culture for Sustainable Success".

On Tuesday, December 10th, Emmanuel Richard, CEO and Founder, Extens Consulting, will visit Philadelphia, direct from Paris, France, and Diane Serbin Hopkins, Senior Leader, Extens Consulting USA, will join us from Lancaster, Pennsylvania. 

 

These two thought leaders look forward to meeting you and to learning about how they can help your personnel, clients, and company soar!

Their new book for leaders, "OUT CARE THE COMPETITION", introduces an easy to understand business model that companies of any size and any industry can apply to take a fresh look at strategy and culture to enhance results. Their C.A.R.E. model highlights four key priorities that when pursued concurrently, support engaged staff and customers, a trusted reputation, and financial strength.

 Meet the Co-authors 

Emmanuel Richard
CEO & Founder

Paris, France

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Emmanuel Richard is the CEO and Founder of Extens Consulting, based in Paris, France. He is an engineer graduated from Telecom Paris whose career has been dedicated to the transformation of organizations through digitization combined with human soft skills. He has built an extensive expertise in customer experience in BtoB and BtoC European industries and is a Designer of the C2ES(TM) Index, the Customer Employee Easy Score. His passion for the field of Customer and Employee Experience has driven him to imagine new concepts and methods to prepare executive leaders to stand out from international competition.  

 

For more information, please visit www.extens-consulting.com

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Diane Serbin Hopkins
Senior Leader & 
Certified Experience Economy Expert

Lancaster, Pennsylvania, USA

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Diane Serbin Hopkins is a Certified Experience Economy Expert and was one of the first Chief Experience Officers in the U.S. Healthcare Industry. She is a nationally known thought leader on consumer experience. She has extensive experience blending marketing, customer experience and innovation strategies in service and healthcare industries. She is the Author of Unleashing the Chief Moment Officers, It’s Hard to be Easy and Co-author of Advice from a Patient and Wake Up and Smell the Innovation.  Diane serves as the Senior Leader of Extens Consulting USA, based in Lancaster, Pennsylvania, with frequent visits to Philadelphia.

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